PornTeam.com :: Frequently Asked Questions


Frequently Asked Questions

Frequently Asked Questions

Thank you for taking the time to visiting PornTeam.com. Below is a list of our most frequently asked customer service questions. If you do not find the answer to your question in our Frequently Asked Questions, you may also contact Customer Service or call 888-599-TEAM (8326).



Click to go directly to the paragraph which contains information on:
  1. What kind of security does PornTeam.com use?
  2. What information does PornTeam.com collect from you?
  3. What methods of payment does PornTeam.com accept?
  4. Order Processing / Order Confirmation / Order Status
  5. Who bills your credit card?
  6. What is PornTeam.com's SHIPPING POLICIES and different shipping options
  7. What does "USUALLY SHIPS WITHIN:" mean?
  8. RETURNS
  9. Online surveys and polling
  10. Fulfillment
  11. Compliance with Service of Process or Law Enforcement
  12. Personal Information disclosure to other parties
  13. Our Terms and Conditions Policy



What kind of security does PornTeam.com use?
This web site takes measures to protect your personal information by using GoDaddy's Secure Socket Layer (SSL) 256 bit encryption, which is recognized as an industry standard in encryption technology. When placing an order, the Secure Socket Layer (SSL) encrypts information you enter before it is sent to us. All customer data we receive is protected against unauthorized access. Just look for the closed lock in your browser window and recognize the "https://" at the start of the page address, to signify when a page is using (SSL) technology.

What kind of backend credit card processing security does PornTeam.com use? All of PornTeam.com's backend communications and credit card processing occurs through Secure Socket Layers (SSL) gateway. To ensure a higher level of security, we use 1024-bit SSL encryption with all of our transactions. Our shopping uses this 2nd layer of security for your protection.



What information does PornTeam.com collect from you?
In order to better provide you with numerous products and services, we collect two types of information about our visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and eventually a customized experience while using our site.

Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

While you are shopping...
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, their IP addresses, domain types (e.g., .com or .org), the browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages of our site that visitors viewed during their visit, and any search terms entered on our site.

While you are ordering...
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials via email. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.

It is important to note that these practices are very common online. Every retail and non-retail website gathers all of this imformation we've listed above.



Sales Tax
We ship from California. All orders delivered to a California address will be charged with appropriate sales tax. The shopping cart automatically assumes you are living in California when you are adding DVDs to your shopping cart. As soon as you add your correct billing information and enter a state or country other than California, the sales tax will be removed from your order.



Payment Method
We accept Visa, MasterCard, American Express, Discover, JCB, PayPal, Cashier Check and Money Order. We verify all orders. Your credit card address must match the billing address on your order or it will not be shipped until corrected. To ensure a timely delivery, please make sure that your if your shipping and billing address do not match, that your preferred shipping address is on file with your credit card company. For "Money Order" and "Cashier Check" customers, we will cancel your order if we do not receive your payment within 2 weeks after an order is placed. Please also note that if your order includes any sale priced item, we must receive your payment in full before the end of the sale date as listed on that promotion. If payment is not received before the end of the posted sale date, we may not be able to honor the sale price and a refund may be issued. All mail orders must have a completed order form including a signature verifying your age and intention to order adult-oriented material.


Order Confirmation / Order Status
If you provide your email address, you will receive an email confirmation from us confirming that we received your order. Please print this confirmation and keep it for your own reference. If you need to check the status of your order, please email us and use your order number for reference. If you have not received an order confirmation email from us, please check your spam and junk mail filters as our emails are often flagged. IT IS IMPORTANT THAT YOU DO NOT RE-SUBMIT YOUR ORDER before confirming with us that we did not, in fact, receive your order.

Order Processing:
Our cut off time is 12:00pm PT, which means that every order we receive by 12 pm will be processed that same business day. If all items in your order are in stock, your order will be shipped that day. Every order made after 12pm will be processed on the next business day. Please be aware that we do not ship on weekends or US postal holidays. All shipping times and dates are subject to change without notice.



Billing
Charges listed on your credit card billing statement will be from "Feisty Media Inc"... not PornTeam.com. In some cases, additional shipping charges may apply for International orders, expediated or multiple shipments. These charges are entered manually in our system at a later time.



Shipping
Your order will arrive in a standard cardboard box, with only the video order and receipt (and maybe some marketing items). You will never receive any unsolicited material from other vendors. The return address label is from Feisty Media Inc and a regular address. In our commitment to the environment, to reduce our carbon footprint, and to keep shipping costs low, sometimes we will use a recycled box to ship your order.


We CANNOT ship any of our products to third parties due to age verification requirements. This means you may not order for a friend and have the package shipped to them. You may have a shipping address different from your billing address, as long as the recipient is the same.

No shipping on weekends or US postal holidays.

If you live in the United States and your state is on the pull-down menu below, we CANNOT accept your order due to state or local county laws and restrictions. These laws change regularily as local, state and federal elections occur and we are up to date with the most current restricted states.

Shipping and Handling Charges

The shipping charges will be calculated on the weight of your order and the postal zone in which you live. That information will be displayed for you after you type in your shipping information.

Shipping Methods
mail my porn
PornTeam.com ships all products by United States Postal Service (USPS) or United Parcel Service (UPS). Shipping is dependent on where you are located and what level of service you select, and the weight of the product you order. PornTeam.com offers USPS Priority Mail (2-4 business days), USPS Global Priority Mail (7-10 business days), UPS Next Air (Next Business Day), UPS 2nd Air (2 business days) and UPS Ground Service (5 - 7 business days), UPS Worldwide Expediated, and UPS Worldwide Express Service. We calculate shipping charge based on USPS and UPS terminal rates and a low handling fee. You will know the exact amount of shipping and handling cost of your purchase based on weight and shipping location before you submit your payment information. There will be no "Hidden" or extra shipping charges.

PLEASE KEEP IN MIND, that we will make every effort to get your order out to you as soon as we possibly can.
Express by USPS or UPS Next Day Air, or 2nd Day Air shipping DOES NOT mean that we will be able to get the order on its way the next day. Credit card processing time must still be done for all orders (including Express). By choosing Express delivery, you are speeding up the shipping time, not the time it takes to process your order. We work very hard and diligently to process and ship orders in a timely manner. Orders usually go out the same day or within 1 or 2 days. Occasionally orders will be split into multiple shipments at our discretion.

What does "USUALLY SHIPS WITHIN MEAN?

All times listed below are an estimated amount of time for PornTeam.com to receive your product from our sources. Due to fluctuating inventory and customer demands that time may be shorter or slightly longer than listed. Please note that this is not a guaranteed ship by date, it is only an estimate. All times listed are business days Monday through Friday. Orders placed on weekends and United States national holidays will be processed on the following business day.

  • 24 hours: This is a product that is usually in house and will be shipped within 24 business hours of receiving your order.
  • 3-5 days: This is a product that usually comes from an outside source. It will take at least three business days for us to receive this selection in house.
  • 7-10 days or longer: This is a product that comes from an outside source on another coast. Due to time zone differences and shipping accommodations, these items may take at least 7 days for us to receive this selection in house.

PLEASE REMEMBER THESE TIME FRAMES ARE APPROXIMATIONS AND DO NOT INCLUDE THE SHIPPING TIME IT WILL TAKE TO GET TO YOU.

International Shipping

**WE CAN NO LONGER SHIP TO GERMANY OR JAPAN. Any orders placed on our site by customers in those countries will be automatically cancelled and refunded. We are sorry for any inconvenience this may cause.

SHIPPING CALCULATIONS FOR INTERNATIONAL ORDERS are based on the total weight of the order. **VERY IMPORTANT** International customers please check with your country for restrictions, duties, and taxes collected from your country. Any and all of these things are your responsibility to pay and adhere to.  THERE WILL BE NO REFUND ON ANY PART OF YOUR ORDER INCLUDING SHIPPING COSTS IF YOUR PRODUCT IS REJECTED, RETURNED OR CONFISCATED BY CUSTOMS OR ANY OTHER REGULATORY BODY.  IT IS YOUR REPSONSIBILITY TO ACT IN ACCORDANCE WITH YOUR LOCAL LAWS



Returns
NO REQUEST FOR ORDER CANCELLATIONS will be honored
Your order is sent directly to the shipping department for processing.
Be sure that your order is correct before hitting the SUBMIT ORDER button.

ALL CONFIRMED ORDERS WILL BE SHIPPED.
If you receive a defective video directly from us, please notify us within 30 days of purchase via the link in our customer service area. Please complete the form and follow the instructions given. There will be NO exchanges or refunds on videos that are not defective as ALL SALES ARE FINAL.



Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties.
If you do not wish to participate in a survey, simply decline to participate when asked. We use a third party surveyor to run optional surveys for PornTeam.com. That surveyor collects Non-Personally Identifiable Information for the sole purpose of providing reports to PornTeam.com about our shoppers' interests and opinions.



Fulfillment
The information collected by PornTeam.com is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, and provide customer service. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the order fulfillment center to deliver products that you ordered.



Personal Information disclosure to other parties
We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of PornTeam.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Except as otherwise stated in this Policy, at present PornTeam.com DOES NOT DISCLOSE its customers' Personally Identifiable Information to other merchants.



Compliance with Service of Process or Law Enforcement
PornTeam.com fully cooperates with law enforcement agencies in identifying those who use our services or products for illegal activities. PornTeam.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities.
We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. All models depicted in this web site, and the videos for sale through this web site, were eighteen (18) years of age or older when filmed and proof is on file with the respective video producers. The use of words like Boy, Young, Youthful, Teen, Teenager, Kid, etc. are for marketing purposes and descriptive of appearance only. They are not meant to imply that the performers' are actually under eighteen years of age. The records required by Title 18 USC 2257 with respect to all of the graphical material found on PornTeam.com are kept by the producers Custodian of Records. PornTeam.com holds on file each model release and copied photo ID for every model found on our site and for the videos we sell.



Contacting PornTeam.com about privacy questions or concerns
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact PornTeam.com by sending a letter to:

Attn: Customer Service
Feisty Media Inc
423 Aaron Street, Suite B
Cotati, CA 94931
United States of America

888-599-TEAM

You may also contact us here: Customer Service.


 
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All text, images, graphics, and icons contained in this site are © copyright 2003 PornTeam.com. All rights reserved. No text, images, graphics, or icons may be reproduced in any form without written permission from the owner of this site. All models depicted in this web site, and the videos for sale through this web site, were eighteen (18) years of age or older when filmed and proof is on file with the respective video producers. The use of words like Boy, Young, Youthful, Teen, Teenager, Kid, etc.. are for marketing purposes and descriptive of appearance only. They are not meant to imply that the performers' are actually under eighteen years of age. Materials on this web site may be accessed for personal, noncommercial home use only. Subscribers and visitors to this site may not modify, publish, display, create derivative works, or in any way exploit the content of this web site.

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